Returns & Exchanges
At Herman Miller, we stand behind the quality of our products and offer a 30-day return window for most items to ensure your home office or living space meets your exact standards. All returned products must be in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully Repackage the item in its original box with all protective inserts, manuals, and hardware included to prevent damage during transit.
Affix Shipping Label
Print the prepaid FedEx shipping label provided via email and securely attach it to the outside of your package, ensuring any old labels are covered.
Drop Off or Schedule Pickup
Take your package to a local FedEx authorized location or contact our support team to arrange a white-glove pickup for oversized furniture items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing