Frequently Asked Questions
Everything you need to know about our iconic furniture and services.
What is the warranty on Herman Miller products?
Most of our products, including the Aeron and Embody chairs, come with a 12-year warranty that covers parts and labor, ensuring your investment lasts for years to come.
How do I track my furniture order?
Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view real-time status updates.
Do you offer white-glove delivery and assembly?
Yes, for larger items like desks and lounge chairs, we offer premium white-glove delivery which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home office seating?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, minus any applicable shipping fees.
Are your products shipped fully assembled?
Many of our iconic performance chairs, such as the Aeron, are shipped fully assembled. Other items like desks or shelving units may require some light assembly, which is detailed in the provided instructions.
How can I verify if a product is an authentic Herman Miller original?
All authentic Herman Miller products include a certificate of authenticity or a specific manufacturer label located on the underside of the product containing the production date and serial number.